About Order
1. Can I cancel my order?
Yes, you can. We will confirm your order within 1-2 days, so please contact us within 2 days if you wish to cancel.
2. Can I modify my order?
Yes, you can. Please contact us within 2 days and provide your order number along with your updated requirements.
About Refund
1. I don't really like this product. If it has already been shipped, can I request a refund?
No, we understand your feelings. However, to protect the health and safety of our other customers, all products are considered used once they leave our warehouse. We do not sell or resell pre-owned items.
2. I received the product, but it is defective or damaged. Can I request a refund?
Yes, please contact us. We will actively work to find a solution, which may include a replacement or refund.
Note: Minor defects that do not affect functionality, such as slight color variations, are excluded.
3. I received a product that does not match the dimensions listed on the size chart. Can I request a refund?
We make every effort to measure each product accurately to ensure correct dimensions. However, due to variations in product design, there may be a normal range of measurement error. Refunds will not be issued for discrepancies within this acceptable range.
About lost package
1. My package is lost. Can I request a refund?
Yes, we offer both a replacement shipment and a refund as solutions.
About Product After-Sales
1. I have used the product, but it is damaged. Can I request a refund?
Yes, we provide after-sales support within 30 days. If issues such as damage occur, we offer both a replacement shipment and a refund as solutions.