FAQ

1.Do you ship worldwide?

A: Yes, We send products all over the world, so there’s no single postage price – If you’d like to know what delivery will cost, add your order to the cart and enter your shipping information on the checkout page. We’ll show you how much it will cost to ship before you place your order!

2.What is the shipping time?
A: Your order may take 2-4 days to ship out.  Note: Custom orders may take slightly longer than this to process.

3.Where is the tracking information and how long until it arrives?
A: If the package ship from overseas warehouse, your order will take approximately 3-7 days to arrive after it is shipped. This is only an estimate of transit time if there are no delays, and actual shipping times may vary.

If the package ship from China, your order should arrive 10-15 days after being shipped (if there are no delays). We ask that customers please allow up to 60 days on all international orders.

After your shipped, tracking information will usually be updated in 24-72 hours. You could check it in this website: https://www.17track.net/zh-cn
If you still cannot check your tracking information, then contact us and we will assist you.

Please note: Tracking information is updated at the end of each day, so it may not be possible to track your order for up to 24 hours.

4.Is the packaging discreet?
A: We understand the need for discretion in our shipments and we make every effort to make sure your privacy is protected. Your order will arrive in a simple brown box. There is no mention of Toys on the outside of the box.

5.I placed an order and now I want to cancel it. What do I do?
A: If you have placed an order and want to cancel it, you must notify us immediately, before our item(s) have been manufactured; you can email us at help@tarisss.com or contact us via live chat.

6.I just place an order and now I want to change to other product. What do I do?
A: In this case, you must notify us immediately.

7.What if my address is wrong?
A: If your order has not been shipped, we can change the shipping address for you directly.
If your order has shipped, we recommend that you wait for the package to arrive at the destination post office and contact the post office to change the delivery address.
We will also follow up the tracking information for you. 

 

8.Do you accept returns or refunds?
A: We Don't allow returns or exchanges due to the nature of the product. Reasons include but are not limited to:
• Items that are lost, stolen, or damaged after receipt.
• Items sold as flops.
• Wrong size/firmness/model/colors ordered by the customer (We provide extensive details in each listing. It's up to you to read the listing details provided and know what is correct for your body and tastes)
• If you have any questions about our toys, please feel free to contact us before buying, we can provide you with more pictures. Toys may vary from the product photos slightly since no two pours are exactly alike. Please remember, these are handmade items and can vary slightly from one toy to the next.

9.Just received my items and there is a problem. What can I do?
A: Any issue with any order must be reported to us within 3 days of the date of delivery.
If you have an issue with your order/toy and it does not need to be unwrapped, please leave it wrapped & sealed. Carefully inspect your toy before unwrapping it, if you report an issue that could have been determined before unwrapping it, we cannot Cash out returns/exchanges/refunds, etc. Any problems need to be reported within 3 days, otherwise we may not accept any requests for defective products, missing items, etc. If you have any questions about the order you received, you can send an email to help@tarisss.com